Working for SBS is highly rewarding, offering team members the unique opportunity to work at the forefront of equine reproduction. As the largest provider of equine frozen semen services worldwide, SBS combines cutting-edge technology with an unwavering commitment to animal health and genetics. Employees have the satisfaction of contributing to the success of equine breeders around the world, ensuring the highest standards in semen collection, storage, and distribution. The supportive, collaborative culture fosters continuous learning and growth, making it a fulfilling environment for professionals passionate about animal science and reproductive technology.
Career Opportunities – Chesapeake City, Maryland
There are no open career opportunities at our Chesapeake City, MD facility at this time.
There are no open career opportunities at our Chesapeake City, MD facility at this time.
Internship Opportunities – Chesapeake City, Maryland
Client Service Representative
Join our dynamic team as a Client Service Representative, where your enthusiasm and dedication will drive exceptional customer experiences. In this role, you will serve as a vital link between clients and our organization, ensuring their needs are met with professionalism and efficiency. Your proactive approach will help strengthen client relationships and contribute to the overall success of our customer-focused mission. This paid position offers an exciting opportunity to develop your skills in project management, account management, and customer relationship management within a fast-paced environment.
This is an hourly position that reports to the Director of Operations of SBS. It provides customer service to office operations under the direction of the Director of Operations.
Responsibilities
- Act as the primary point of contact for clients, for both SBS and SBS-VS, providing timely and accurate assistance across various channels
- Manage client accounts by tracking interactions, updating records into our Electronic Medical Record (EMR) system, and ensuring customer satisfaction
- Collaborate with internal teams to coordinate project deliverables, support sales efforts, and address client inquiries or issues
- Support onboarding processes for new clients by guiding them through available services
- Manage outgoing mail, go to the Post Office when required, and distribute faxes as directed.
- Maintain appearance of reception area and office supplies.
Administrative and Clerical Support
- Scan contracts and create stallion, mare, and canine file folders and labels.
- File stallion and mare contract files cooled and frozen shipments, and reports; ensuring all files are PCI compliant.
- Provide clerical support to affiliates, stallion, and mare sales, i.e., sales tracking, updating mailing lists, mail outs, etc.
- Annual archiving of files, i.e., canine shipments
- Provide Admin Support to the management team as directed.
Customer Service Support
- Respond to customer inquiries and communicate to incoming stallion and mare owners the required paperwork and promotional sheets for service requests.
- Enter inquiry information into tracking spreadsheet and follow up as required to close the sale.
- Ensure that horse files are completed prior to facility entry.
- Forward frozen or cooled semen shipment requests to correct department, assisting when necessary.
- Manage customer inquiries and complaints, gather all information pertaining to the issue and forward them to the Director of Operations or appropriate manager for follow-up and resolution.
- Maintain open line of communication with customers, educating them on SBS services, events and answering questions in a timely manner.
- Strive to continuously improve all steps in the client service experience.
Accounting Clerical Support
- Enter new clients into Wise Option and assist in updating client files in Wise Option
- Assist Accounting, upon request, by calling on delinquent accounts; process credit cards as required.
Event Planning Support
- Assist Director of Operations/Vice President with preparation and planning of company events as directed.
Marketing Support
- Assist in coordination and submission of print and web advertising.
- Participate in outbound sales efforts and inquiry lead conversion.
Other duties as assigned by Director of Operations and/or Vice President
Experience
- Proven experience in customer service or account management roles
- Excellent communication skills with the ability to clearly articulate solutions and build rapport with diverse clients
- Familiarity with horses is a plus, especially breeding experience, but not required
This role is perfect for energetic professionals eager to grow their expertise in customer relationship management while making a meaningful impact on client success. We value proactive individuals who thrive on building strong relationships and delivering outstanding service every day.
Interested parties should email a Letter of Interest and Resume to: kimrennewanz@selectbreeders.com
Indeed Job Posting: https://www.indeed.com/job/client-service-representative-50443852c19bb132
Undergraduate Breeding Internship (Spring) – Mare Reproduction
SBS is seeking an energetic and motivated undergraduate to intern with our team of professionals at our Maryland based equine reproductive technology company. This is an unpaid internship for the Summer Semester (January/February to May). Housing will be provided.
The individual will assist our on-farm veterinarians, Dr. David Scofield and Dr. Elena Martinez de Andino: foal watching duties, assist at foalings and with neonatal care.
- Mare Care
- On-farm breeding
- Embryo flushes and transfers
- Management of the recipient herd
- Local veterinary calls
- Foal watching duties
- Foaling and neonate care
- Stallion collections and semen processing
The ideal candidate is organized, self-directed, detail oriented, flexible and a person who works well with others in a small “team” atmosphere.
- Organized
- Self-directed
- Detail Oriented
- Flexible
- Someone who works well with others in a small “team” atmosphere
Interested parties should email a Letter of Interest and Resume by February 15th to: annakinney@selectbreeders.com
Undergraduate Breeding Internship (Summer) – Mare Reproduction
SBS is seeking an energetic and motivated undergraduate to intern with our team of professionals at our Maryland based equine reproductive technology company. Although the intern will be primarily based at our SBS Veterinary Services division, there will be some opportunity to assist technicians at our main facility with stallion collections and semen processing. This is an unpaid internship for the Spring Semester (May/June to mid-August). Housing will be provided.
The individual will assist our on-farm veterinarians, Dr. David Scofield and Dr. Elena Martinez de Andino: foal watching duties, assist at foalings and with neonatal care.
- Mare Care
- On-farm breeding
- Embryo flushes and transfers
- Management of the recipient herd
- Local veterinary calls
- Foal watching duties
- Foaling and neonate care
The ideal candidate is organized, self-directed, detail oriented, flexible and a person who works well with others in a small “team” atmosphere.
- Organized
- Self-directed
- Detail Oriented
- Flexible
- Someone who works well with others in a small “team” atmosphere
Interested parties should email a Letter of Interest and Resume by March 15th to: annakinney@selectbreeders.com
Undergraduate Breeding Internship – (Summer) – Stallion Reproduction
Select Breeders Service, Inc. (SBS) is seeking an energetic and motivated undergraduate to intern with our team of professionals at our Maryland based equine reproductive technology company. Although the intern will be primarily based at our SBS stallion division, there will some opportunity to assist veterinary staff at our mare facilities with mare reproduction and management. This is an unpaid internship for the Spring Semester (May/June to mid-August). Housing is available.
The individual will assist our laboratory technicians with:
- Stallion collections
- Cooled and frozen semen processing
- Media production
- Laboratory maintenance
- Processing blood work
- Frozen semen distribution
The ideal candidate is organized, self-directed, detail oriented, flexible and a person who works well with others in a small “team” atmosphere.
- Organized
- Self-directed
- Detail Oriented
- Flexible
- Someone who works well with others in a small “team” atmosphere
Interested parties should email a Letter of Interest and Resume by March 15th to: kaylawilliams@SelectBreeders.com
Career Opportunities – Aubrey, Texas
There are no open career opportunities at our Aubrey, TX facility at this time.
There are no open career opportunities in our Aubrey, TX facility at this time.
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